--- title: "What does \"On Hold\" means for payment status?" description: What does "On Hold" means for payment status? --- [Skip to content](https://support.authentickratom.com/what-does-on-hold-means-for-payment-status#main-content) English Show submenu for translations [Contact us](https://support.authentickratom.com/kb-tickets/new?hsLang=en) ![authentic-kratom-logo\_withR-2.png\]](https://support.authentickratom.com/hs-fs/hubfs/authentic-kratom-logo_withR-2.png?height=40&name=authentic-kratom-logo_withR-2.png) - [Default HubSpot Blog](https://authentickratom.hubspotpagebuilder.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://authentickratom.hubspotpagebuilder.com/blog) - English Show submenu for translations - [Contact us](https://support.authentickratom.com/kb-tickets/new) - Shop Kratom Shop Kratom Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.authentickratom.com/?hsLang=en) 2. [Payments](https://support.authentickratom.com/payments?hsLang=en) # What does "On Hold" means for payment status? There are several reasons why an order status shows "On Hold" : - You selected the "**Manual Credit Card**" processing option. Allow us to explain its implications in detail. When you select this option, it necessitates manual processing of your credit card within our secure card system. Rest assured, our team will handle this process diligently. We will contact you via email or a phone call should we need to verify or confirm any information on the order. - You selected the "**Send me an Invoice**" payment option. Allow us to clarify the process involved. Upon selecting this option, we will promptly send an invoice from our secure payment gateway to the email address associated with your account. Until we receive the payment for your order, the order status will be indicated as "On Hold." Rest assured, as soon as we receive the payment, we will process your order promptly, and the status will be updated accordingly. - In addition to payment-related reasons, an order may be placed "On Hold" for various **non-payment-related** circumstances. One common scenario is when we need to verify the order and its information with the customer. This verification process ensures the accuracy and security of the transaction. At times, we receive orders with incorrect card information or from existing customers who haven't placed an order in a while. Verifying their information is essential in such cases. Rest assured that if your order falls under this category, we will promptly reach out to you via email or phone call to address the matter in a professional and efficient manner. Our priority is to ensure a smooth and hassle-free shopping experience for all our valued customers. If you have any questions or concerns regarding your order status or the verification process, please do not hesitate to contact our customer support team. We are here to assist you throughout the process and ensure your complete satisfaction with our service. - [Customer Support](https://support.authentickratom.com/customer-support?hsLang=en) - [FAQs](https://support.authentickratom.com/faqs?hsLang=en) - [Payments](https://support.authentickratom.com/payments?hsLang=en) - [Kratom Advise](https://support.authentickratom.com/kratom-advise?hsLang=en) - [Default HubSpot Blog](https://authentickratom.hubspotpagebuilder.com/blog) [![Chill listening crop-3](https://support.authentickratom.com/hs-fs/hubfs/authentic-kratom-logo_withR-2.png?width=43&height=24&name=authentic-kratom-logo_withR-2.png "Chill listening crop-3")](http://www.authentickratom.com) www.authentickratom.com Help Center Copyright © 2026, Authentic Kratom®